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Privacy Policy

This privacy policy applies only to Christchurch Hostels Ltd. t/a Four Courts Hostel and not to the websites of other companies, individuals or organisations to whom we provide links to their websites.

Company name: Christchurch Hostels Ltd
Office Address: 15-17 Merchants Quay, Dublin 8, Ireland
Registered Address: Carrigdooney, Barna Road, Co. Galway
Telephone number: 01 6725839
Fax: n/a
Email: manager@fourcourtshostel.com office@fourcourtshostel.com
VAT ID: 8292360K

What we do with your information -

We collect your information for the safety of our guests. It also helps us understand who we areaccommodating at our property for the safety of our staff. Website user and guest
date/information can be used for analysis and statistical purposes.
In order to streamline the booking process we need and collect our guests’ names, nationality, date of birth, emails and gender for analysis but also with the collection of credit card numbers to secure the reservation.
In relation to bookings (whether individuals, couples, friends, family or groups), we send confirmation emails and this is why we need your email address. This is needed to further communicate such as unforeseen circumstances as bus cancellations or strike information. We will normally ask for your consent if you would like to receive newsletters, etc. via email.
In certain circumstances we may need to contact previous guests in relation to lost property or post/deliveries that may have arrived for them.

RESERVATION Information and Data collected.

In order for us to secure and confirm a reservation for you we will require the following:

  • Your Name
  • Mobile number in case of an emergency
  • Gender – to help allocate room types
  • Nationality
  • Identification for Check In - Passport, Driving License
  • Credit Card details – including expiry and three-digit (CVV)
  • Date of arrival and departure
  • Email address

Once you arrive we will require the same information from everyone in the party, please ensure
that they are all aware of this.

CREDIT CARD DATA

In order to guarantee reservations via all channels (telephone, website or smartphone
application, but not restricted to), we require a full 16 digit debit/credit card number, name on
the card, card type (we accept VISA, Mastercard and AMEX), three digit security code and the
expiry date.

Your debit/credit card details are only used to secure your booking and Four Courts Hostel will
only debit the account if you do not follow our cancellation policy. Online or direct reservations
can be cancelled at least 24 hours prior to arrival will not be charged. Different policies apply
to ‘group bookings’ and ‘weekly student bookings’ – all are available direct. ‘No shows’ and
‘late cancellations’ will be charged the full amount of the first night and the remainder of the
reservation will be cancelled. Equally, we retain customer card details for our group ‘Code of
Conduct’ where a pre-authorisation is required in the event of any damage to the rooms. This is
communicated and agreed with the customer before arrival and on arrival in the form of our
‘Code of Conduct’ contract.

Four Courts Hostel indemnifies itself against all data use on, and reservations made via third
party websites/agents. Please refer to their relevant and specific privacy policy along with their
terms and conditions.

Guest Personal DATA

We at the Four Courts Hostel respect our guest’s privacy. We will not sell or disclose our guests
personal information to any business, person or third party unless compelled to by the Garda, in
the case of an emergency or if necessary as part of our duty of care.

Keeping our DATA up to date

As a tourist hostel and accommodation provider, we often have guests who return on a regular
basis. Sometimes we may need to contact you if you have booked accommodation with us and
we suspect the information we have on you to be untrue/false. Therefore it is your duty to
inform us if any of the data we hold on you may need to be updated.

How do we use cookies?

Cookies are small text files and information which are sometimes downloaded on your PC or
mobile device when you first visit our website in order to remember who you are. Cookies will
contain two pieces of information, a site name and a unique user ID. Cookies cannot be used
alone to identify you, however they may be used to identify your IP address. Cookies can help us
and/or third party websites recognise your device the next time you visit our website and may
be used to see how the website is preforming and/or allow us to recommend content that is
relevant to you.

Cookies used on this website may perform the following functions

Essential: These temporary cookies only remain in the cookies folder of your browser until you
leave our website.
Performance: These cookies are stored on your computer. They do not contain any personal
information and are used to improve performance and assist with navigation. They remain in the
cookies folder of your browser for longer than “essential” cookies (this will be dependent on
your browser settings).

We also use Google Analytics to help us monitor our website traffic and cookies may also be
served via www.fourcourtshostel.ie/com, newsletters, surveys and any other online
publications. Third party cookies may also be used with improving website functionality, market
research and revenue tracking, etc. By using our website, you agree that we can place cookies
on your device. We may also have to change ‘how we use cookies’ from time to time so please
check our policy for clarity as by using our website you accept any amendments or changes to
the policy. We also have links to social networking websites such as Facebook, Instagram, etc.
but not limited to these sites. These sites may also place cookies on your PC or mobile device,
so please check their websites to see how they are using cookies.

Please visit www.aboutcookiess.org where you will find a range of information on cookies, how
to block cookies and information on using different types of browser in order to block cookies. If
you block or delete cookies however, you may not be able to take full advantage of our website.

Google Analytics

Google Analytics is used in order for us to get statistical information on our website visitor
behaviour. Google Analytics is not tied to personally identifiable information but stores
information about what pages you visit, for how long, how you got to that page and what you
click on. It is collected by a JavaScript tag in the pages of our site. We therefore do not collect
or store your personal information (e.g. your name or address) so this information cannot be
used to identify who you are.

Please visit www.google.co.uk/intl/en/analytics/privacyoverview.html

We use this information to gauge the effectiveness of the website and to see how different
groups of people use and react to the site. We cannot track people individually.
You may also opt out of this tracking by disabling cookies within your browser.

WEBSITE SECURITY

We use firewalls that are used to block unauthorised traffic to our website for all of our
personal security as the internet as a whole is not a safe environment.

THIRD PARTY WEBSITES

We have several links from our site to third party websites, so please refer to their relevant
privacy policy and terms and conditions.

PHOTOGRAPHY & FILM

For promotional purposes we may engage a professional photography company. Please note that
no permission is needed by us to do so on our property but if filming or photographing other
guests not part of your group, please ask for their permission. Verbal consent is seen as a
gesture of good will. If you do not wish to be filmed/photographed, please voluntarily leave the
shoot area.

DISCLOSING YOUR INFORMATION TO THIRD PARTIES

Other than for the purposes referred to in this policy, we will not disclose any personal
information without your permission unless we are legally obliged to do so (for example, if
required to do so by court order or for the purposes of prevention of fraud).

YOUR RIGHTS

By submitting your information to us, you consent to the use of that information as set out in
this ‘Privacy Policy’. You may request at any time that we provide you with the personal
information we hold about you. Provision of such information will be subject to proving your
identity and full address with a utility bill and acceptable photo ID.

CHANGES TO OUR PRIVACY POLICY

We may change our ‘Privacy Policy’ at any time. Continued use of our websites signify that you
agree to any such changes.

>>> Four Courts Hostel, 15 – 17 Merchants Quay, Dublin 8, D08 V4Y7 <<<